​At re.Jig, we want you to be happy with your puzzling experience. Here’s how we handle returns, refunds, and swaps.

 

Second-hand Puzzles Purchased Online​

• If your puzzle arrives damaged or with missing pieces not noted in the product listing, please contact us within 14 days of delivery at re.jigsaws@gmail.com.

• Please include your order number and photos so we can help quickly.

• We’ll offer either:

  • A replacement puzzle (if available),

  • An exchange for a puzzle of similar value,

  • Or a full refund.

• Items must be returned in the same condition you received them. Return postage is usually covered by the buyer unless the item was faulty or not as described.

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Porch Pickup Swaps (Brighton & Hove)​

• Swaps are done in person, so we’re unable to offer refunds for local swaps once completed.

• We kindly ask you to bring a puzzle of the same piece count, complete and in good condition including the box.

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Change of Mind

• If you change your mind before we’ve dispatched your order, contact us as soon as possible — we’ll happily cancel and refund in full.

• After dispatch, you can return the puzzle within 14 days of delivery for a refund (excluding original shipping cost). Return postage is at your cost.

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Summary

We’re a small, sustainable business and each puzzle is pre-loved — slight wear on boxes is normal.
Your satisfaction matters to us, so if something isn’t right, please email us at re.jigsaws@gmail.com, and we’ll do our best to help.